Refund Policy
Jibebe Media strives to provide our clients with exceptional service and high-quality results. However, we understand that there might be situations where a refund is necessary.
General Policy
- All refunds are subject to review and approval on a case-by-case basis.
- To request a refund, please contact us within 7 days of receiving your service or product.
- Refunds will only be issued for Reasons for Refund – e.g., proven service not delivered, project cancellation before work commences.
- Refunds will not be issued for Reasons for No Refund – e.g., dissatisfaction with the final creative direction chosen by the client, incomplete projects due to client-side delays.
Services
- For service-based projects (e.g., SEO, social media management), refunds will be considered based on the amount of work completed before the refund request.
Products
- Jibebe Media offers a 7-day money-back guarantee on downloadable products (e.g., ebooks, templates) if you are not satisfied with the purchase.
Contact Us
To request a refund, please contact us at:
- Email: help@jibebemedia.co.ke
- Phone: 0736 149 159
We will respond to your request within 2 business days.